Merchant FAQ

anyExcuse Mastercard

• Where can I find my Merchant Identification Number?
• Setting up your anyExcuse account to accept Mastercard

Free Tools Quick Overview

• What does my venue need to get started?
• Setting up your profile

Video Tutorials

• How to Add Tables | Table Booking
• Customisation of Drinks | Table Service
• Adding Drinks To Menu | Table Service
• Adding Custom Items to Menu | Table Service
• Accepting Orders | Table Service

General

• What happens if a consumer comes in with an expired offer?
• Can I put anyExcuse gift cards on my website?
• How do I see activity from my venue?
• Are there any set up costs?
• How do I sign up my venue/s for anyExcuse?

Table Service

• Does my venue need hardware to set-up Table Service?
• How do I add a new product?
• Do I have to download an app?
• I have run out of a product, how do I temporarily take it off the menu?
• How do I allocate table numbers?
• Am I supplied with a tablet?

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Table Booking

• How do I set days and times tables are available?
• How do I put a table live again?
• How do I create a new table?
• How can I edit the number of seats at a table?
• How do I take a table offline?
• Where can I check tables booked?

Merchant Log In

• How do I cash out?
• I can't remember my pin
• How do I log in?

Brand Campaigns

• Where do my customers find the free drink?
• Where do I find my Pin for customer redeems?
• When Logging In, I get a prompt saying "phone is not a valid phone number", what do I do?
• Where do I log in to my admin portal?
• How will I know about new brand campaigns?
• How do I receive payment?

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