Your deposit amount will more than likely enter your pending or in progress transactions. This is then released on the night of your booking (if you attend your booking). The release is instant on our side but may take a few days for your bank to clear.
We appreciate that this is not ideal for all consumers - however due to the significant number of no shows we need to ensure the consumer has sufficient funds to cover the deposit.
We are working with our payment provider to streamline this service.